You’re shopping Toronto (416) 781-9145
(416) 781-9145 1-866-848-6767 for Support

Careers

We’re always looking for dedicated and hardworking individuals to join our dynamic and growing team here at Tasco Appliances. Whether you’re hoping to build customer relationships and become part of our professional sales staff, or work behind-the-scenes at our corporate office, we encourage you to send a copy of your resume to careers@tgappliance.ca. We look forward to hearing from you.

 

Tasco Appliances is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the Recruitment process if you require accommodation for disability, please advise the Human Resources Department.

Sales

Appliance Sales Professional

Location: Pickering, Pickering, Burlington

Reports To: Store Manager

 

Summary

The Sales Professional is responsible for producing sales and providing prompt, courteous and knowledgeable service to clients and customers. The Retail Sales Professional works with customers within the retail store location to deliver on sales targets, gross margins and high levels of customer satisfaction.  The Retail Sales Professional ensures that strong customer relationships are nurtured to grow revenue from existing accounts and executes new business strategy to ensure that sales targets are attained through new accounts.

 

Job Duties                                                                  

  • Generate sales
  • Greet customers and maintain a high level of customer service
  • Ensure accuracy in all transactions, inventory, and procedures
  • Maintain a high level of product and service knowledge
  • Answer emails and phone calls in a timely fashion
  • Work in partnership with Store Managers and other employees to maximize store sales and in-store presence
  • Assist customer in making meaningful selections
  • Enter customer orders into ePASS
  • Conduct manufacture rep calls to build rapport and address concerns
  • Research products and keep abreast of new product offers and their associated technical details.
  • Confirm pricing and rebates and research product availability in ePASS
  • Generate sales through personal contact with walk-in and or telephone customers, repeat customers and sales leads, presenting product models and explaining the modular process.
  • Prepare comprehensive quotes for customers, and product specs for customers
  • Maintain and enhance product knowledge
  • Enter deposit and payment information accurately and handle cash sales as required
  • Keep rebate information up to date
  • Participate in all vendor training at the store level and off site.
  • Participate in merchandising and promotional activities
  • Achieve monthly, quarterly sales quotas and the objectives of employment.
  • Participate in corporate marketing activities, such as conferences, home and trade shows and open house events, training, sales meetings, as required.
  • Maintain a high level of product and service knowledge.
  • Maintain a professional appearance, demeanor, and attitude at all times.
  • Assist other sales reps in their ability to build long term relationships
  • Keep the retail sales manager up to date on issues and concerns
  • Be aware of and constantly strive to achieve targets for sales margin and warranties.
  • Follow up and contact all quotes as requested by the Sale Manager
  • Perform other duties as required.

 

Requirements

 

  • Must have the ability to work in a fast-paced, dynamic environment
  • Ability to make excellent sales to achieve performance in alignment with goals and objectives
  • Excellent customer service skills, interpersonal, organizational and communication skills
  • Motivated and creative team player
  • Experience in Retail sales preferred
  • Computer literate with proficiency using basic programs such as Windows and Outlook
  • Strong knowledge of retail sales principles, methods, practices, and techniques.
  • Strong problem identification and objection resolution skills.
  • Able to build and maintain lasting relationships with customers.
  • Exceptional verbal communication and presentation skills.
  • Excellent listening skills.
  • Strong written communication skills.
  • Self motivated, with high energy and an engaging level of enthusiasm.
  • Able to perform basic calculations and mathematical figures.
  • Ability to occasionally travel and attend sales events or exhibits.
  • Ability to work individually and as part of a team.
  • High level of integrity and work ethic.

 

Store Manager

Reports To: Regional Manager

Supervises: Store Sales Associates          

Summary

The Store Manager is responsible to deliver results in sales, and overall profit and loss with direct accountability for setting the vision for the store.   The Store Manager leads, manages and grows a superior sales team within the retail store location to deliver on sales targets, gross margins and high levels of customer satisfaction.  The Sales Manager coaches the sales system process to continually improve the efficiency and effectiveness of the sales team.  The Sales Manager ensures a full pipeline; reporting is maintained; and proper follow-up is maintained on quoted business.  The Sales Manager ensures that strong customer relationships are nurtured to grow revenue from existing accounts and executes new business strategy to ensure that sales targets are attained through new accounts.  The Sales Manager seeks to be the number one preferred supplier of appliances with its customers.  The Sales Manager also ensures strong cross functional support between sales and operations, and within its sales functions.

Job Duties

  • Provide insightful and enthusiastic leadership to the store personnel to create positive attitudes, build supportive moral, and increase sales knowledge.
  • Create an environment that fosters open and continuous communication and information sharing across all departments
  • Manage expense and operational performance to maximize store profit. Accountable to deliver on established operating budget, store targets and goals.
  • Train sales staff on the sales excellence process and ensure that all Sales Reps are completing the wants/needs analysis sheets for submission daily.
  • Oversee the sales lead and customer service process and follow-up.
  • Lead, develop and energize a high performance sales team to achieve excellent in business results, through effective recruitment, coaching and performance management
  • Plan and prepare for sales meetings and staff communications including weekly Saturday morning sessions.
  • Coordinate inventory movement with Store Administrator in conjunction with sales promotions and merchandising plans.
  • Manage and resolve complex or escalated customer issues while maintaining customer satisfaction
  • Monitor and review all activities related to sales and or customer service, developing processes for continuous improvement
  • Lead the sales team, managing staffing and workflow issues, setting goals and conducting performance reviews
  • Maximize stores profitable revenue growth through customer loyalty and sales engagement.
  • Ensure accuracy of all in-store transactions, administering a quality control process
  • Create excitement and enthusiasm by bringing the brand to life at retail
  • Work with the heads of all functional areas to facilitate resolution of issues and foster teamwork.
  • Define, foster and set the tone for the corporate values and culture that includes a commitment to continuous process and business improvement.
  • Ensure proper health and safety practices are being adhered to.
  • Perform quality control of invoices in ePass
  • Conduct a daily walk through to ensure presentation of store
  • Hire & Dismiss direct subordinates as per HR policies and procedures, always consult with Human Resources
  • Able to make store level decisions around orders, selling price and returns within policies
  • Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, regulation and directions, and identify non-compliance for resolution.
  • Participate and comply with all health and safety processes and initiatives to ensure that TG Appliance Group Inc remains a safe workplace.

 

Requirements

  • High school diploma or GED, or an acceptable combination of education and experience.
  • 5 years experience in a Store Manager or General Manager role preferably in a like industry.
  •  A minimum of 5+ years solution sales experience
  • At least 2 years managing a sales force or managing an external dealer/channel
  • Excellent account management skills
  • A solid and verifiable track record of product or service selling, and a demonstrated ability to successfully meet and exceed monthly targets by generating new business
  • Able to develop strong long-term strategic relationships with customers and have a history of excellence in sales with a moderate (months) sales cycle
  • Strong negotiation skills and closing abilities
  • A team player that leads with passion
  • Strong interpersonal, communication and listening skills
  • Excellent knowledge of the appliance industry
  • Enthusiastic and highly motivated
  • Results oriented

 

Operations

Project Site Coordinator ( 1 permanent position & 1 temporary position)

Department: Commercial

 

Summary

 

The Project Site Coordinator is responsible for the execution of a project including overseeing all aspects of a project once it is sold. Developing communication between all parties involved, you will provide superior customer service to ensure the project runs smoothly and reduce deficiencies.

Job Duties

  • Once a project is signed, work with the commercial division manager to execute the project fully with the developer/builder.
  • Review and analyze the signed contract for the project, create a time-line and plan for execution of the project
  • Learn and know all aspects of appliances specified for the project.
  • Participate and Coordinate information sessions and in suite demos if indicated within the contract requirement.
  • Assist with Installer relationships and contracts.
  • Approve all site situations that requires added billing or compensation approval due to misusing parts, trip charges, damages, deficiencies, etc. within budget guidelines  given
  • Assist the admins with obtaining details re: door swings, delivery dates, special instructions for drivers, find out required certification of TG staff on site, etc.
  • Site walk through to ensure rough-ins are to manufacture specifications. (this is to be completed weeks in advance before products are shipped on to the site)
  • Being present on delivery to ensure product is placed in the correct suites, report and refuse any damages, ensure serial numbers match the specific suites. Reporting serial swaps to the admins to ensure accuracy.
  • While on site for delivery do a walkthrough of the upcoming floors to ensure there will be no issues at time of delivery. I.e. cabinets in place, flooring.
  • While on site at time of delivery re-walk the suites that have been installed report any deficiencies.
  • Visiting the sites on a regular basis to ensure that the project is running smoothly, and to assist with executing deliveries and installations.
  • Resolve all deficiencies per suite as received from the builder, in a timely manner.
  • Assist with service calls when site information is required by the customer service representative.
  • Constant communication of information back to Commercial TG team
  • Being the liaison between the client and the company.
  • Fulfill all aspects of the site-coordinator job description

 

Requirements

  • Minimum of 2-4 years of related experience working in a similar position.
  • Completion of Post-Secondary Degree or Diploma in Business Administration, Management, or other related field.
  • Ability to prepare ad hoc reports using Microsoft Excel.
  • Have superior computer imaging/skills  to create marketing material
  • Must be able to handle confidential information in an ethical and professional manner.
  • Strong work ethic and positive team attitude.
  • Effective attention to detail and a high degree of accuracy.
  • very self-motivated1,  able to work alone
  • knowledge of appliances and the installation of appliances
  • Certified with WHMIS and Fall Protection
  • Strong problem identification and problem resolution skills.
  • Sound analytical thinking, planning, prioritization, and execution skills.
  • Ability to respond appropriately in pressure situations with a calm and steady demeanour.
  • Able to effectively communicate both verbally and in writing.
  • Strong customer service focus.
  • Strong  inter personal skills, able to work with a variety of trades and professionals
  • Valid driver’s license and have access to a vehicle to travel to the sites as required
  • Highly conscientious, along with an energetic and mature approach to his or her work.

 

 

Physical Demands:

 

  • Able to move with ease throughout; sitting, standing, stairs, walking intervals.
  • A high level of job-related stress.
  • Able to sit at a computer work station/ desk for minimum 3 hours intervals.

Inventory Control Analyst

Reports To: Distribution Manager

Summary

The Inventory Control Analyst will be responsible for coordinating inventory counts and monitoring the movement of unboxed inventory.  They will also be accountable for monitoring temporary inventory locations, reporting on unboxed inventory locations to identify and address issues and investigating inventory issues.

 

Job Duties

  • Coordinate and conduct accurate inventory counts
  • Monitor inventory that is waiting for return authorizations to ensure units are returned on a timely basis
  • Monitor temporary inventory locations to ensure these locations are cleared out
  • Investigate units that have been sitting in locations longer than expected and take appropriate action
  • Work with product management to regularly identify inventory that should be written off, obtain appropriate approvals and coordinate delivery to scrap yard with transport team
  • Make action plans for unboxed inventory that cannot be returned and must be transferred to clearance centers or sold to a related company
  • Monitor and follow up on inventory that is not delivered in established timeframes (e.g. customer must take delivery within 30 days)
  • Manage repairs for damaged products as needed
  • Conduct periodic spot-checks of inventory levels
  • Identify discrepancies between inventory records and take action
  • Assist in developing process for sales to related company
  • Provide training related to inventory counts and receiving and shipping inventory as needed

 

Requirements

  • Secondary School Diploma required.
  •  2-5 years of direct work experience in purchasing / inventory function.
  • Direct working knowledge of operations and transportation management.
  • Strong knowledge of warehouse documentation, with good writing skills.
  • Strong written and verbal skills to communicate with all levels of the organization
  • Team leadership skills and work well under pressure
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel and e-mail

 

Physical Demands:

  • Able to move with ease throughout; sitting, standing, walking intervals.
  • A level of job-related stress.
  • Able to sit at a computer work station/ desk for minimum 3 hours intervals.

 

Administration

Store Administrator

Reports To: Store Manager

Location: Dufferin, Mississauga, Richmond Hill

Summary

The Store Administrator is responsible for managing the day to day administration at their respective store, including processing/fulfillment of all paperwork in an accurate and timely manner, providing expertise to the sales team and customers on non sales related issues, to drive customer satisfaction.  The Store Administrator is responsible for a wide variety of clerical office duties in support of the store day to day administration. Includes coordinating and communicating office activities, and customer service.

 

Job Duties

  • Respond to telephone, e-mail, and in-person inquiries from clients, business partners, head office and other parties.
  • Refer all inquiries to the appropriate individuals, stores, or departments across the organization.
  • Day to day administration at store level, including scheduling and coverage of all functions outside of sales, updating price tags and floor plans and ensuring adequate supplies are on hand
  • Provide superior customer service at the store, maintaining a friendly and professional demeanour at all times.
  • Answer incoming phone calls, direct or record messages as necessary.
  • Performs office opening and closing procedures and daily banking, cash balancing and closing POS.
  • Organize, maintain, and coordinate office records and files in their proper locations.
  • Where necessary, assist in compiling data for various reports.
  • As a store worker, walk the floor for sales, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
  • Assist with the scanning process of all inventory and assist when needed
  • Create price tags as needed
  • Ensure all forms and reports are completed as needed.
  • Collect and distribute log sheets and organize data  
  • Ensure the store is clean and tidy at all times
  • Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
  • Assist all sales personnel with any administrative duties as requested
  • Assist customer service in dealing with all non sales related customer issues e.g. back orders wrong product, shipping errors.
  • Manage product transfers in and out of the store in an efficient manner.
  • Provide quality control by reviewing invoices in ePass
  • Responsible for all inventory movement and regular cycle counts at the store, assisting in annual inventory count
  • Complete daily administrative duties including daily sales balancing and complete banking
  • Assist in the development of process & procedures for continuous administrative efficiencies and improvements across retail
  • Participate in special events such as private sales, boxing day sales ect.
  • Complete other assigned tasks as required.

 

Requirements

  • High school diploma or GED, or an acceptable combination of education and experience.
  • 2-4 years of direct work experience in a receptionist capacity.
  • Strong knowledge of general office procedures
  • Strong customer service orientation.
  • Able to write simple correspondence, including memos, letters, etc.
  • General mathematical skills.
  • Ability to apply understanding to carry out instructions in written, verbal, or diagram form.
  • Adjusts and is flexible to meet changing work needs and demands.
  • Knowledge of supplies, equipment, and/or services ordering, as well as inventory control of these items.
  • Superior telephone manners and strong interpersonal skills.
  • Strong written and verbal skills to communicate with all levels of the organization and its executive team.

 

Physical Demands:

  • Able to move with ease throughout; sitting, standing, walking intervals.
  • Able to sit at a computer work station/ desk for minimum 3 hours intervals.

 

 

Product Administrator

Reports To: Directors of Product

Supervises:    NA      

Summary

The Product Administrator is responsible for the product organization for TG branches including showroom coordination (pricing and product), assistance with TG floor plans, and general pricing and promotional maintenance as required.  The Product Administrator role involves clerical duties in support of the Product Management department and can assist the pricing team as needed. 

 

Job Duties

  • Run daily brand & product inventory reports for Directors of Product
  • Prepare weekly written / shipped sales reports for Directors of Product
  • Execute day-today updates using serial inventory templates for export, import and categorization
  • Collaborate with store admins, Reno crew and Directors of Product for showroom merchandising & floor plan execution
  • Assist in clearance centre inventory flow in collaboration with store admins using reports for allocation and transfer
  • Take part in Display fixture bill back through suppliers with Reno & Purchasing
  • Assist with occasional online pricing audits between e-pass and Goemans/Tasco websites for pricing & descriptions variances on web and on tags.
  • Assist Directors of Product in any admin for special projects as needed (comparing price or model changes, product designation changes etc).
  • Participate in special events such as private sales, Boxing Day sales etc.
  • Complete other assigned tasks as required.
  • Strong working knowledge of Microsoft excel.

 

Requirements

  • High school diploma or GED, or an acceptable combination of education and experience.
  • Minimum of 2 years experience in administration within the appliance industry
  • Demonstrated working knowledge of purchasing standards and procedures
  • Attention to detail, and able to meet deadlines
  • Ability to maintain a high level of accuracy in preparing and entering information.
  • Able to multi task, highly detail oriented and strong organizational skills.
  • Strong interpersonal and customer service skills.
  • Proficient in the use of MS Office
  • General mathematical skills.
  • Ability to apply understanding to carry out instructions in written, verbal, or diagram form.
  • Adjusts and is flexible to meet changing work needs and demands. .
  • Superior telephone manners and strong interpersonal skills.
  • Strong written and verbal skills to communicate with all levels of the organization and its executive team.

 

Skills required to do the job:

  • Excellent interpersonal and organizational skills.
  • Excellent written and verbal communication skills.
  • Able to handle multi-tasking in a professional and organized environment.
  • Above average level of accuracy and detail-oriented.

                                                                       

Delivery

Driver & Driver Helper

Reports To: Transportation Manager

Summary

The Delivery Driver performs the essential service of delivering the product to the customer on schedule and in original condition.  The Delivery Driver represents TG Appliance Group as the first on-site contact providing excellent customer service.

Job Duties

  • Delivery Driver, with the assistance of helper(s), will unload appliances at customers’ homes and commercial builder sites, uncrate and set-in-place in the area requested by the customer, and perform basic hookup.
  • Use a tablet to get route info, provide updates, take pictures of delivered or damaged product, and complete customer signed PODs.
  • Operate 26 foot straight truck (no air brakes) in a safe, courteous, efficient manner, and comply with all MTO regulations.
  • Verify product condition and order accuracy during loading and unloading.
  • Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, regulation and directions, and identify non-compliance for resolution.
  • Participate and comply with all health and safety processes, initiatives, and training to ensure a safe workplace.
  • Provide excellent customer service throughout the delivery and setup process
  • Arrive to work in neat, clean, company supplied uniforms
  • Complete other assigned tasks as required.

 

Requirements

  • Minimum D Commercial Driver’s License
  • 2+ years commercial driving and delivery experience preferred
  • Clean Abstract and CVOR (No more than 2 moving violations in the past 12 months)
  • Experience and knowledge of vehicle inspections and HOS regulations
  • High school diploma or equivalent would be an asset but not mandatory
  • Ability to lift/climb/bend/stoop/reach and move heavy items and appliances
  • Ability to use hand tools to complete basic appliance install and removal
  • Communicate with internal and external contacts with tact, courtesy, and respect

 

Physical Demands:

  • Ability to lift, bend, reach, stoop, kneel and move heavy objects safely up to 200 lbs. or more as required with assisted devices.
  • Work is mostly performed in a vehicle and warehouse.
  • Fluctuations in temperature and noise.
  • Mental alertness is required at all times while operating a vehicle.
  • Strong organization and adherence to specified time lines.
  • Warehouse environment requires standing, walking, lifting, talking, hearing, and occasionally stoop, kneel or crouch.
  • Vehicle requires sitting for extended periods, reaching, twisting, and full control of arms and legs.
  • Physical dexterity, good hand-eye coordination, full vision and depth perception.
  • Work is performed in a combination of environments.
  • This position may be exposed to elements such as noise, dust, odours, fumes and oils.

Finance

Accounts Payable Analyst

Department: Finance

Summary

The Accounts Payable (A/P) Analyst manages the accounts payable cycle and ensures that vendors
are paid in a timely manner under the direction of the policies of the Finance department.


Job Duties

  • Manage the full accounts payable cycle from receipt of invoices to payment; including coding
    invoices, matching purchase orders and receiving documents, obtaining approval, and
    entering the invoices into the accounting system
  • Ensure vendor invoices are coded, posted and paid accurately and in a timely manner
  • Ensure invoices are costed correctly and matched with packing slips and receiving reports
  • Review and post invoices and payment batches
  • Ensure payments are processed timely an relevant discounts taken
  • Manage timelines to ensure all daily, month-end, quarter-end, and year-end tasks for A/P are
    completed, prepare month end accruals, reconcile supplier statements and assist in Y/E audit
  • Prepare daily cheque requirement
  • Complete cheque runs, process payments via cheques, EFT and wire transfers and refund
    cheques, send payment details to vendors
  • Maintain vendor and expense files
  • Handle vendor emails, calls and concerns proactively
  • Coordinate with other departments to get the required information and paperwork
  • Maintain current knowledge on A/P procedures and best practices
  • Identify and implement process improvements in partnership with various team members
  • Assist in ad hoc projects as needed
  • Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, regulation and directions, and identify non-compliance for resolution
  • Participate and comply with all health and safety processes and initiatives to ensure that TG
    remains a safe workplace


Requirements

  • Completion of post-secondary education in Business or Accounting
  • 2 years’ experience in A/P or accounting
  • Attention to detail and able to meet deadlines under time pressure
  • Strong interpersonal and customer service skills
  • Ability to maintain a high level of accuracy in preparing and entering financial information
  • Ability to communicate persuasively with internal and external contacts with tact, courtesy, and
    confidentiality
  • Ability to exercise timely, good judgment in day-to-day business decisions
    Proficient in the use of MS Office, specifically Excel

 

The following will be used to evaluate the performance of the Accounts Payable Clerk:

Description of Measure

Numerical target or subjective measure

Process payments in a timely manner to ensure
proper supplier discount is applied

· Number of discounts lost due to paying
invoices after discount period
· Initiative in finding existing/new suppliers with
discounts that haven't taken before

No unnecessary overpayments

Number and dollar amount of non-reversible
significant overpayments to suppliers

Accuracy and completeness of coding of
supplier invoices

Minimal number of coding errors each month

Value added and timely reporting on purchase
and payment activity

Provide various reporting to assist in decision
making pertaining to accounts payable cycle

Customer service, internal & external

Feedback received from suppliers, managers
and other departments regarding assistance,
professionalism, timeliness, etc

 

Installation

Installations Coordinator

Reports To: Installations Admin Team Lead

Summary

The Installations Coordinator is responsible for servicing customers via the telephone. They are accountable for setting up Installation appointments, handling customer complaints, inquiries and processing transactions. The Installations Coordinator provides a professional and positive company experience to all customers.

Job Duties

  • Book installation appointments with customers through phone and email
  • Ensure the appropriate contractor is booked
  • Confirm all information to ensure we have correct details for the customer
  • Complete all paperwork for installation appointments
  • Update customer notepad in the internal computer system to record all calls to the installation department
  • Complete follow up calls to ensure the customer is satisfied
  • Research and resolve customer problems
  • Act as the customer liaison between other departments when necessary
  • Ensure routing is completed for installers route sheets
  • Provide quotes for installation and assist with any admin work
  • Qualifying customer’s for installation appointments
  • Work with the sales associates to ensure the customer’s needs are taken care of
  • Monitoring and address any issues within the installation inbox
  • Assisting installers when needed
  • Call customers regarding outstanding invoices.
  • Assist customers with questions or concerns in regards to their invoice.
  • Research and resolve customer problems, know when to escalate
  • Other related duties as requested by the Manager

Requirements

  • Secondary School Diploma or equivalent 
  • 2-5 years' experience in Customer Service preferred.
  • Strong customer service and troubleshooting skills
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure dealing with escalated calls in a busy work role
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel and e-mail
  • Proven data entry and typing skills

 

Physical Demands:

  • Able to move with ease throughout; sitting, standing, walking intervals.
  • A level of job-related stress.
  • Able to sit at a computer work station/ desk for minimum 3 hours intervals.

Manager – Precision Services

Department: Installation Department

Reports To: Vice President, Operations

Supervises: 3 Direct, 30+ indirect

Summary

The Manager, Precision Services is responsible for the direct management and handling of all service functions at the organization’s installation level. This includes accountability for adherence to legislative, safety, and organizational policies and procedures. This role will manage 1 installation field manager, 1 Master Electrician, associated admin roles, and 15+ field crews. 

 

Job Duties

  • Responsible for the smooth execution of 12,000 home installations per year
  • Ownership of the installations P&L
  • Responsible for designing and managing customer experience through installation process
  • Work with install team to improve first time complete percentage by ensuring proper timing of site inspections, qualifying that site is ready for installation, ensuring installation is scheduled properly and completed on time
  • Improve system that allows installers to pick up more jobs if they have extra time in their day
  • Implement formal installer training program
  • Create and maintain a team with excellent customer service skills
  • Enforce corporate policies regarding security and safety in order to maintain a safe working environment.
  • Point person for escalated issues – ensure issues are resolved and when required speak with customer directly
  • Provide insightful and enthusiastic leadership to create positive attitudes, build supportive morale, and increase knowledge
  • Ensure employees are adequately trained and skilled to fulfil position duties
  • Ensure all employees are scheduling their workload appropriately and maximizing efficiency
  • Assist with interviewing, training, motivating, and supervising
  • Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, regulation and directions, and identify non-compliance for resolution.
  • Other duties as required

 

Requirements

  • Post-secondary education required
  • 5+ years of direct work experience in a Manager role with final mile experience
  • 2+ years P&L ownership
  • Experience managing 3PLs, training, onboarding, contract negotiation
  • Direct working knowledge of operations and installation management
  • Direct knowledge of WHMIS and other safety systems.
  • Strong written and verbal skills to communicate with all levels of the organization
  • Team leadership skills and work well under pressure
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel, ePass and e-mail

Human Resources

Human Resources & Payroll Administrator

Reports To: VP, Human Resources

 

Summary

The Human Resources and Payroll Administrator is responsible for assisting in multiple activities relating to company human resources functions. Reporting directly to the VP, Human Resources the HR administrator is responsible for a range of administrative duties within the Human Resources department.

 

Job Duties

  • Manage the daily administration of the HR department ensuring the highest levels of record-keeping and management of employee information
  • Provide effective communication and distribution of company information, and elevating issues as necessary to the appropriate person for resolution
  • Remain current with legislation and leading best practices in HR, taking the initiative to recommend changes that will improve existing systems and processes
  • Ensure professional and positive customer service delivery across all levels of the organization
  • Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, and regulation.
  • Provide administrative support to the VP, Human Resources.
  • Assist with the health and safety committee, attend meetings, etc.
  • Assist with payroll data entering and backup and set up of new hires in the ADP system
  • Maintain communication with all departments and employees.
  • Assist with manage the Human Resources Database’s (ADP Cloud, Sunlife, RBC Insurance, etc) for to ensure accurate record management and employee file maintenance.
  • Support recruitment initiatives which include, posting jobs, screening resumes, new hire packages, etc.
  • Assist employee performance review program and distribute for completion through ADP
  • Miscellaneous filing and other clerical tasks as required.
  • Assist with all company events for improvement of morale and employee relations.
  • Participate in HR objectives
  • Compile and prepare reports as needed.
  • Payroll and Benefit Administration backup.
  • Attend weekly meetings.

 

Health & Safety: 

  • Assist with the health and safety program
  • Compile monthly workplace inspections for both Tasco and Goemans stores
  • Assist with WSIB claims and return to work program  
  • Maintain training records for CPR / First Aid, WHMIS, and security foundations program
  • Responsible for health and safety tips (once a month email promoting health and safety)
  • Ensure workers comply with the Act and Regulations an d advise workers of any Health & Safety hazards
  • Take every precaution reasonable for protection of workers
  • Follow up and advise on hazards in the workplace reported by workers
  • Ensure proper completion of reports and tracking all injuries in the Tracking Sheet.

 

Requirements

  • Minimum 1 - 3 years of related administration experience preferred within Human Resources
  • Results oriented
  • ADP payroll experience preferred
  • Excellent time management skills
  • Strong administrative skills
  • Ability to handle multi tasks under strict deadlines
  • Attention to detail and ability to maintain confidential information is critical
  • Strong knowledge of computer skills
  • Knowledge of payroll
  • Ability to prepare ad hoc reports using Microsoft Excel.
  • Must be able to handle confidential information in an ethical and professional manner.
  • Strong work ethic and positive team attitude.
  • Effective attention to detail and a high degree of accuracy.
  • Ability to respond appropriately in pressure situations with a calm and steady demeanor.
  • Able to effectively communicate both verbally and in writing.
  • Strong customer service focus.
  • Highly conscientious, along with an energetic and mature approach to his or her work.

 

 

Skills required to do the job:

  • Excellent interpersonal and organizational skills.
  • Excellent written and verbal communication skills.
  • Able to handle multi-tasking in a professional and organized environment.
  • Above average level of accuracy and detail-oriented.